Sirovilla Policies, Processes & Forms

Under the Retirement Villages Act 1986, Section 19, Retirement Villages Regulations 2026, Regulations 11-22, every retirement village in Victoria must provide a Retirement Village Information Statement in the same standardised format. Prospective residents can use information statements to compare retirement villages on a like-for-like basis.

It is designed to provide prospective residents with information to make an informed decision about whether to move into this village. It covers the costs of entering, living in and leaving; the services and facilities available; and important details about how the village operates.

Information statements must be updated at least every 12 months and as soon as possible after any change to the information provided.

Part A: Village-level information  –Provides information about the village and operator including about any owners corporation, types of contracts and tenure, village facilities and services, the number and types of residential premises, future developments, security and emergency assistance systems, insurance arrangements, financial management, residents committee and village rules.

Part B: Village fees and charges – Provides information on fees and charges to be paid on entry, while living in the village, and when you leave

 

How to access Village Information Statement for different villages?

Every retirement village must publish their information statement on their village’s website.

The operator of a retirement village must also provide the information statement:

• at the request of a prospective resident within seven days,
• with any targeted promotional material, and
• at least 21 days before a resident enters into a residence or management contract in respect of the village.

 

Official Form for a Village Information Statement

A Village Information Statement must be completed using a form that was approved by the Director, Consumer Affairs Victoria under section 19 of the Retirement Villages Act 1986. All retirement village information statements must be in this form. Every retirement village must publish their information statement on their village’s website.

 

You can download a Village Information Statement for any of our villages below

20260731 Retirement Village Information Statement1 – SIROVILLA HIGHTON – Final

20260731 Retirement Village Information Statement1 – SIROVILLA ANGLESEA – Final

20260731 Retirement Village Information Statement1 – SIROVILLA LORNE – Final

20260721 Retirement Village Information Statement1 – SIROVILLA POINT LONSDALE – Final

Capital maintenance is the ongoing repair and upkeep of the major physical assets of a retirement village.

 

What Capital Items is an operator responsible for?

The operator is responsible for all items of capital in the village except items owned by a resident, items on common property, items installed by residents for private use, and roads within the village managed by local government or other authorities.

For the purposes of paragraph (a)(iv) of the definition of item of capital in section 38BG(1) of the Retirement Villages Act 2026, the following are prescribed—

• walls, cladding, floors, ceilings and roofs;
• boilers, central heating equipment and pumps;
• fences and gates;
• garage doors, lockable sheds and car ports;
• air-conditioning systems and units;
• roads and pathways within the retirement village;
• solar panels and electric vehicle chargers.

 

What does Capital Maintenance Include?

Items of capital include buildings and structures, plant and machinery, and village infrastructure.

For the purposes of paragraph (a) of the definition of capital maintenance in section 38BG(1) of the Retirement Villages Act 2026, the prescribed works are—

• surface treatments, including painting, resealing, rendering, staining, varnishing, polishing and sanding of floors, ceilings and interior and exterior walls;
• resealing, regrouting or patching of bathrooms, laundries, kitchens, swimming pools, driveways, pathways, paved areas or tiled or concrete surfaces;
• maintaining or repairing doorknobs, locks, hinges, windows or flyscreens;
• maintaining or repairing light fittings, lights, light bulbs or fans in communal areas;
• maintaining or repairing fences, gates or doorways;
• maintaining or repairing signage, awnings, or soft furnishings;
• maintaining, repairing or replacing components of heating, cooling, ventilation or hot water systems, including thermostats, compressors, filters, pumps, elements and controls, provided that entire systems are not being replaced;
• maintaining or repairing pipes, taps or sink fixtures;
• maintaining or repairing pool pumps, filters, heaters, chlorinators or associated equipment;
• maintaining, repairing or replacing components of a lift, including the car, ropes, rails, doors, drive systems, brakes, buffers and controls;
• maintaining or repairing vehicles owned or operated by the operator or proprietor for purposes other than personal use;
• maintaining or repairing a tennis court or bowling green;
• any other works approved by the residents committee.

The operator must prepare a capital maintenance plan covering all items of capital that the operator is responsible for.

The plan must set out:

• the items anticipated to need maintenance or replacement within 10 years
• the present condition or state of repair of each item
• when each item or component will need to be repaired or replaced
• the estimated cost of repair or replacement
• the expected life of each item once repaired or replaced
• any information the operator relied on in preparing the plan, such as survey plans and inspection reports.

Residents can get a copy of the plan at the annual meeting as the operator must at the meeting:

• table a copy of the plan
• present a report on its implementation during the previous year
• report on any unplanned maintenance expenditure during the year

A capital maintenance fund is required if the operator sets aside a portion of maintenance charges to fund future capital maintenance after the end of the financial year in which those charges were paid.

There are rules around how maintenance funds are collected and spent to ensure they are used only for legitimate maintenance purposes.

Where a fund is established, the operator must pay into it:

• the portion of maintenance charges set aside for future capital maintenance
• amounts received under any insurance policy for damage to property covered by the capital maintenance plan
• interest earned on the investment of the fund
• any portion of payments made by residents on entry, during residence, or on exit that the operator considers may be required for capital maintenance, including portions of deferred management fees.

The operator determines what portion of maintenance charges and other resident payments is set aside for the fund.

Money in the fund may be paid out to fund capital maintenance in accordance with the capital maintenance plan. Funds may also be used for urgent matters where these are:

• to comply with a court or VCAT order
• to undertake urgent capital maintenance where immediate expenditure is necessary to ensure safety or prevent significant loss or damage
• to repair items where the need was not foreseeable when the plan was prepared; or to obtain required insurance for the village.

Resident oversight
Residents can see the fund balance and payments into and out of the fund in the annual financial statement presented at the annual meeting.

What cannot be funded from maintenance charges or the fund?
Neither maintenance charges nor the capital maintenance fund may be used to fund:

• the construction of a new building or a new stage of the village
• depreciation of items of capital
• the renovation of vacant premises

The cost of capital replacement must be borne by the operator and cannot be recovered from maintenance charges.

Highton – Pending

Anglesea – Pending

Lorne – Pending

Point Lonsdale – Pending

Sirovilla maintains a Village Emergency Management Plan for each of our four villages.

The Emergency Management Plan outlines how Sirovilla Retirement Village supports residents to respond to emergencies across its villages.

The plan is designed to provide clear and simple guidance to independent residents, support safe and timely response to emergencies, ensure emergency services can access all areas of the village, reflects the reality that staff are not always on site and meet obligations under the Retirement Villages Amendment Act 2025.

The Village Emergency Management Plan covers

1. Emergency Plans – for possible scenarios specific to the location of each village.
2. Resident Emergency Information
3. Evacuation Exercises
4. Safety Inspections

Please see the Village Emergency Management Plans for each of our villages.

Sirovilla Highton – 202608 Sirovilla Emergency Plan – Highton – 05082026

Sirovilla Anglesea – 202608 Sirovilla Emergency Plan – Anglesea – 05082026

Sirovilla Lorne – 202608 Sirovilla Emergency Plan – Lorne – 05082026

Sirovilla Point Lonsdale – 202608 Sirovilla Emergency Plan – Point Lonsdale – 05082026

Sirovilla recognises the benefit that pets can provide to residents’ health, wellbeing, and social connection. For many people, pets are valued companions and an important part of independent living.

Approval may be granted subject to reasonable conditions, considering the resident’s circumstances, the suitability of the pet, the size and layout of the unit, the welfare of the animal and the safety, wellbeing, and comfort of other residents.

Residents must seek written approval before keeping a pet at their unit, even if the pet is staying with you on a temporary basis, by submitting a Sirovilla Resident Pet Approval Request Form contained in the Sirovilla Pet Ownership Policy below.

021 POLICIES – Pet Ownership – 04082026

The purpose of the Sirovilla Village Dispute Resolution process. 

• Provide a mechanism to manage disputes regarding management complaints and resident versus resident disputes in an efficient and effective way without the need to involve an external dispute resolution body 

• Ensure residents are offered a universally accessible option to resolve problems 

• Provide a process for handling minor problems, addressing them early so they do not develop into a major dispute 

• Comply with the Retirement Villages Act 1986 

The Policy is Applicable to 

Disputes between residents and the village operator, which may include, contract terms, information sharing, capital works, charges and fees, repairs and maintenance, or renovations. 

Disputes between residents, which may include, noise complaints, upkeep/tidiness, car parking, pets, use of common areas and facilities, interpersonal interactions.

You can read the Sirovilla Dispute Resolution Procedure here.

022 POLICIES – Dispute Resolution – updated 04082026

If you have difficulty understanding English, contact the Translating and Interpreting Service (TIS) on 131 450 (for the cost of a local call) and ask to be put through to an Information Officer at Consumer Affairs Victoria on 1300 55 81 81. 

Arabic 

إذا كان لديك صعوبة في فهم اللغة الإنكليزية، اتصل بخدمة الترجمة التحريرية والشفوية (TIS) على الرقم 450 131 (بكلفة مكالمة محلية) واطلب أن يوصلوك بموظف معلومات في دائرة شؤون المستهلك في فكتوريا على الرقم 81 81 55 1300. 

 

Turkish  İngilize anlamakta güçlük çekiyorsanız, 131 450’den (şehir içi konuşma ücretine) Yazılı ve Sözlü Tercümanlık Servisini (TIS) arayarak 1300 55 81 81 numerali telefondan Victoria Tüketici İşleri’ni aramalarını ve size bir Danişma Memuru ile görüştürmelerini isteyiniz. 

 

Vietnamese  Nếu quí vị không hiểu tiếng Anh, xin liên lạc với Dịch Vụ Thông Phiên Dịch (TIS) qua số 131 450 (với giá biểu của cú gọi địa phương) và yêu cầu được nối đường dây tới một Nhân Viên Thông Tin tại Bộ Tiêu Thụ Sự Vụ Victoria (Consumer Affairs Victoria) qua số 1300 55 81 81. 

 

Somali  Haddii aad dhibaato ku qabto fahmida Ingiriiska, La xiriir Adeega Tarjumida iyo Afcelinta (TIS) telefoonka 131 450 (qiimaha meesha aad joogto) weydiisuna in lagugu xiro Sarkaalka Macluumaadka ee Arrimaha Macmiilaha  

Fiktooriya tel: 1300 55 81 81. 

 

Chinese  如果您聽不大懂英語，請打電話給口譯和筆譯服務處，電話：131 450（衹花費一個普通電話費），讓他們幫您接通維多利亞消費者事務處（Consumer Affairs Victoria）的信息官員，電話：1300 55 81 81。 

 

Serbian  Ако вам је тешко да разумете енглески, назовите Службу преводилаца и тумача (Translating and Interpreting Service – TIS) на 131 450 (по цену локалног позива) и замолите их да вас повежу са Службеником за информације (Information Officer) у Викторијској Служби за потрошачка питања (Consumer Affairs Victoria) на 1300 55 81 81. 

 

Amharic  በእንግሊዝኛ ቋንቋ ለመረዳት ችግር ካለብዎ የአስተርጓሚ አገልግሎትን (TIS) በስልክ ቁጥር 131 450 (በአካባቢ ስልክ ጥሪ ሂሳብ) በመደወል ለቪክቶሪያ ደንበኞች ጉዳይ ቢሮ በስልክ ቁጥር 1300 55 81 81 ደውሎ ከመረጃ አቅራቢ ሠራተኛ ጋር እንዲያገናኝዎት መጠየቅ።. 

 

Dari 

اگر شما مشکل دانستن زبان انگلیسی دارید،  با اداره خدمات ترجمانی تحریری و شفاهی (TIS)به شماره 450 131 به قیمت مخابره محلی تماس بگیرید و بخواهید که شما را به کارمند معلومات دفتر امور مهاجرین ویکتوریا به شماره 1300 55 81 81 ارتباط دهد. 

 

Croatian  Ako nerazumijete dovoljno engleski, nazovite Službu tumača i prevoditelja (TIS) na 131 450 (po cijeni mjesnog poziva) i zamolite da vas spoje s djelatnikom za obavijesti u Consumer Affairs Victoria na 1300 55 81 81. 

 

Greek  Αν έχετε δυσκολίες στην κατανόηση της αγγλικής γλώσσας, επικοινωνήστε με την Υπηρεσία Μετάφρασης και Διερμηνείας (ΤΙS) στο 131 450 (με το κόστος μιας τοπικής κλήσης) και ζητήστε να σας συνδέσουν με έναν Υπάλληλο Πληροφοριών στην Υπηρεσία Προστασίας Καταναλωτών Βικτώριας (Consumer Affairs Victoria) στον αριθμό 1300 55 81 81. 

 

Italian  Se avete difficoltà a comprendere l’inglese, contattate il servizio interpreti e traduttori, cioè il Translating and Interpreting Service (TIS) al 131 450 (per il costo di una chiamata locale), e chiedete di essee messi in comunicazione con un operatore addetto alle informazioni del dipartimento “Consumer Affairs Victoria” al numero 1300 55 81 81.