The 2025 Sirovilla Retirement Village Resident Survey reveals overwhelmingly positive feedback from residents, with a remarkable 99% satisfaction rate with life in a Sirovilla village. Residents consistently described their communities as safe, connected, and supportive, highlighting the invaluable role of approachable and helpful staff and the well-maintained environment.
Safety and Support Key to Wellbeing
A significant 97% of residents agreed that Sirovilla provides a safe and supportive environment. Equally, 99% praised the approachability and helpfulness of Sirovilla’s staff, reinforcing the strength of community culture across all villages.
Well-Maintained Villages Valued – With Room for Improvement
While 87% of residents reported satisfaction with the maintenance and gardens, some recurring feedback pointed to areas for improvement — specifically resourcing and communication around maintenance. In response, Sirovilla has taken several meaningful steps:
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Increased Resourcing: More staff have been employed across maintenance and gardening, enhancing both capacity and skill diversity.
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New Maintenance System: A digital maintenance platform, MaintainX, has been implemented to track all requests, document actions, and improve visibility over works, including external contractor involvement.
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Real-Time Communication: Residents, families, and carers can now lodge requests any time via the app or online portal and receive real-time updates, notifications, and progress communication.
What Matters Most to Residents
The survey also asked residents to rate what aspects of Sirovilla life were most important to them. The top priorities were:
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Security of tenure: 80% rated this as very important
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Affordability of rents: 79% very important
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Maintenance of homes and facilities: 76% very important
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Proximity to family and friends: 64% very important
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Caring and helpful staff: 63% very important
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Living in the local community: 60% very important
Social engagement was also valued, with 33% saying connecting with others was very important and 31% saying participation in on-site activities was very important.
Moving Forward
The 2025 survey confirms that Sirovilla is providing a secure, welcoming, and responsive environment for its residents. With strong satisfaction across the board and clear action on feedback, Sirovilla continues to evolve and improve, ensuring residents feel heard, supported, and proud to call it home.